‘Uno de los mayores temores es que se reduzcan las contrataciones, especialmente para los jóvenes’
Asesor call center Foto: Charanjeet Dhiman - Unsplash
TL;DR
- The BPO sector in Colombia is a major employer, especially for young people, and a key contributor to the economy.
- The sector faces significant challenges in 2026 due to economic uncertainty and rising labor costs.
- Increases in the minimum wage directly impact the BPO industry's cost structure, as talent is the primary operational expense.
- Colombia faces over 50% higher costs compared to some competing markets, risking the relocation of operations.
- There is a real risk of employment reduction, as approximately 40% of the sector's operations are export-oriented.
- Companies are reviewing processes to maintain efficiency and sustainability amidst these challenges.
- Future BPO investments in Colombia may lean more towards technology and automation rather than high hiring volumes.
- Intelligence artificial and automation are inevitable changes that will gradually transform roles, not immediately substitute jobs.
- Colombia remains a relevant player in service exports with specialized companies, but its regional leadership needs protection.