economy
How to return a product purchased on Mercado Libre? These are the cases in which it applies to users
Portafolio Journalist 11.05.2026 10:59 Updated: 11.05.2026 10:59
TL;DR
- To initiate a return, go to the 'purchases' section and select 'Return for free'.
- Products must be kept in the same condition as received, with original packaging, accessories, and manuals.
- Mercado Libre provides a free shipping label or QR code, though direct communication with the seller may be required in some cases.
- Proper packaging includes using a box or bag, securing it with tape, and reinforcing fragile items.
- Multiple identical items should be returned in one package, while different items require separate packaging.
- The shipping label or QR code is valid for five days; a new one can be requested if more than 30 days have not passed since receiving the product.
- Refunds are processed up to five business days after the product is received and verified, with potential for earlier reimbursement.
- Buyers can track refund details (amount, date, method) on the purchase status page.
- Returns can be canceled and resumed within the 30-day window after delivery.