Ombudsman questions Nueva EPS's commitments to patients: no results

It is no secret that the health system has been facing a crisis for several years. There are innumerable cases of patients who have stood in endless lines for medication, only to be told they are not available.

Ombudsman questions Nueva EPS's commitments to patients: no results

TL;DR

  • The Colombian health system is experiencing a crisis with medication shortages and long patient waits.
  • Patients have died due to interrupted treatments because of unavailable drugs.
  • Nueva EPS has accumulated significant debt and is under state intervention.
  • The Ombudsman's office monitored Nueva EPS for over five months, conducting numerous meetings with patient associations.
  • Nueva EPS presented financial stabilization plans, including adjustments to its provider network and drug delivery strategies.
  • The Ombudsman found the results unsatisfactory, citing a lack of compliance with commitments and discrepancies in financial reporting.
  • Patients continue to face issues like pending medications, partial formula deliveries, and interrupted supply of inputs.
  • Despite promises made by February 23rd, no visible progress has been reported in territorial advancements, regional meetings, stabilization plans, or visits.