"Making huge lines to see if there are medications": the ordeal of Nueva EPS users
Nancy Martínez Salazar, 58, says she feels anxious. She has lived with cancer, diabetes, and hypertension for some time; however, what keeps her tense is not her diagnoses, but the silence and inaction of Nueva EPS, the health entity that should guarantee her treatment.
TL;DR
- Nancy Martínez, a 58-year-old patient with cancer, diabetes, and hypertension, has been waiting six months for a breast MRI, essential for detecting tumor residue.
- Nueva EPS and Supersalud have failed to provide the MRI, with the excuse that there is no availability, forcing patients to travel to other cities.
- Patients are also facing a shortage of prescribed medications, with EPS officials stating 'there are none,' leading patients to bear the financial burden of purchasing them out-of-pocket.
- The organization Pacientes de Alto Costo reports a significant increase in complaints against Nueva EPS and criticizes the inaction of the Superintendence of Health and the absence of Nueva EPS's interventor in crucial meetings.
- Overall complaints regarding health services in Colombia have drastically increased, with over 2 million filed in 2025, primarily concerning access to appointments and medications.