Users on alert due to strange movements at Bancolombia: this is what the bank says amid the outage
The failures in Bancolombia's digital channels once again generated concern among thousands of users this Monday, February 23, 2026.
TL;DR
- Bancolombia users reported strange transaction descriptions like "compra cuenta ahorro nacional" during a digital outage.
- The bank explained these descriptions refer to normal debit card purchases and ATM withdrawals.
- These labels normally go unnoticed but were visible due to the app's instability.
- The bank advised customers to contact them if they do not recognize any transaction.
- While services normalize, users can still perform some operations via Mi Bancolombia and use alternative channels like ATMs and physical branches.