health
Famisanar accelerates closure of PQRS and reduces backlog in member care by 25.2% in just six days
57% of the cases resolved corresponded to requests from Supersalud Photo: Mauricio Moreno - Portafolio
TL;DR
- Famisanar implemented a six-day national emergency plan to address petitions, complaints, claims, and suggestions (PQRS).
- The plan resulted in closing 8,437 PQRS, reducing the backlog by 25.2%.
- 57% of the resolved cases were related to requirements from the National Superintendency of Health.
- The effort involved a national team of over 130 collaborators.
- Key areas of focus included medication dispensing and access to medical specialties.
- The goal was to improve response times and overall service quality for affiliated members.