Bancolombia informs that 'services are now available' after making adjustments

TL;DR

Bancolombia's digital services and transactional functions have been fully restored as of Tuesday, February 24th.
A major technological failure occurred between February 22nd and 23rd, affecting millions of users nationwide.
The disruption stemmed from a technical update that did not proceed as expected, impacting the bank's app, virtual branch, and other transactional services.
Users experienced difficulties with payments, balance inquiries, and transfers, leading to significant operational issues for individuals and businesses.
Bancolombia confirmed that customer data and funds were protected and stated that it would evaluate affected cases for compensation.
The incident highlights Colombia's reliance on digital banking services and raises questions about the technological resilience of the financial sector.

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