New regulation would redefine rules on billing and collection for energy and gas services
The initiative was presented to the Energy and Gas Regulatory Commission (CREG). Photo: Image generated with artificial intelligence-CHATGPT
TL;DR
- The government is updating regulations for electricity and gas utility services.
- The proposal aims to modernize user protection rules, replacing a 1997 resolution.
- Key areas for improvement include billing, collections, technical visits, and dispute resolution.
- The goal is to increase transparency and fairness for users regarding charges and service issues.
- New procedures will address service suspension, reconnections, and introduce provisional billing.
- The proposed changes are partly a response to an increase in user complaints, with 70% related to natural gas in 2025.
- The initiative is currently in a public consultation phase, accepting feedback until March 20, 2026.