Petro Decides to Open an Email to Receive Complaints about "Bribes" in EPS
President Gustavo Petro's latest announcement regarding government decisions in the healthcare system is that he will personally review complaints received via an email address created by the Casa de Nariño to receive alerts of alleged corruption. He called on workers to report suspected bribe demands in health promotion entities.
TL;DR
- President Gustavo Petro will personally review corruption complaints submitted to [email protected].
- Complaints can include demands for commissions or bribes related to contracts for medicines, ambulance transport, or citizen attention within EPS.
- Former minister Alejandro Gaviria criticized Petro's approach, suggesting government interventions have worsened corruption and financial deficits.
- Social leader Hannah Escobar questioned the president's direct involvement, implying a lack of trust in his appointed minister.
- A recent survey shows a national positive satisfaction rate of 63% for EPS users, a 10-point decrease from 2024.
- Savia Salud experienced a severe drop in satisfaction from 83.1% to 41%.
- Several other EPS, including Asmet Salud, Nueva EPS, Famisanar, Capresoca, and Emssanar, also reported significant decreases in user satisfaction.
- Coosalud and SOS were the only two intervened EPS that did not show a decline in performance.
- Negative evaluations for EPS services have increased, with Savia Salud, Asmet Salud, Famisanar, and Nueva EPS receiving a notable percentage of unfavorable opinions.
- The number of PQRS (Petitions, Complaints, Suggestions, and Complaints) in intervened EPS increased by 51.4% between 2023 and 2025.
- Nueva EPS saw a significant rise in claims, with the rate of complaints per 10,000 affiliates nearly doubling.