What to do if you don't recognize transactions after Bancolombia app failures? The bank explains
This Monday, February 23, at noon, Bancolombia reported that after scheduled maintenance early Sunday, February 22, failures were detected in some IBM components supporting its operation.
TL;DR
- Bancolombia experienced technological failures after a scheduled maintenance on February 22.
- Transactions described as "Cuenta Ahorro Nacional," "Cuenta Ahorro Internacional," or "Retiro ATM" are actual purchases or withdrawals made with a debit card (physical or virtual).
- Customers who do not recognize these specific transactions should contact Bancolombia at (604) 510 9000.
- Limited services are available through the Mi Bancolombia app, including transfers, balance inquiries, and transaction history.
- Other operational channels include card payments at merchants, ATM withdrawals, banking correspondents, and physical branches for deposits, withdrawals, and check processing.