More than 2.7 million complaints against banks in 2025: besides Bancolombia, which other leads the ranking?
“The app doesn't open for me”, “I can't make transfers” or “I couldn't make a transaction” are phrases that are repeated among users of the financial system...
TL;DR
- Over 2.76 million banking-related complaints were filed in Colombia by the end of 2025.
- Bancolombia received 1.82 million complaints, representing 66.22% of the total.
- Davivienda was second with 345,398 complaints (12.51%).
- Unrecognized transactions were the most frequent complaint type (39.8%), followed by incorrectly applied transactions (11%) and digital transaction/query issues (7.8%).
- Savings accounts were the most affected product (40.22%), followed by low-value deposits (29.3%) and credit cards (17.2%).
- A recent weekend outage at Bancolombia, following a technological update, caused significant user dissatisfaction.
- Users can formally submit complaints to the Superintendencia Financiera through their website.