Bancolombia Confirmed Its Services Are Now Operational: How It Will Compensate Affected Customers
After several hours of uncertainty and the outage on the night of February 26, Bancolombia confirmed that its services are now operating normally.
TL;DR
- Bancolombia's digital services are functioning normally again.
- The bank will provide automatic compensation to customers affected by the recent service failures.
- Affected customers do not need to take any action to receive compensation.
- Transactions made through ATMs, banking correspondents, and physical branches remained available during the outage.
- Bancolombia will review reported issues on a case-by-case basis and has customer support available for inquiries.