Confianza del 84,1% impulsa al sector BPO, pero mayores costos laborales generan alertas para 2026
El sector de BPO en Colombia es una industria intensiva en talento humano. Foto: iStock
TL;DR
- Colombia's BPO sector achieved an 84.1% confidence rating in the Offshore CX Confidence Index 2025.
- This confidence is supported by industry coordination, trade associations, and operational maturity.
- Advanced analytics, real-time monitoring, and continuous improvement are transforming the sector.
- The BPO sector is seen as technically capable, with qualified talent, and responsive to competitive markets.
- The Colombian BPO Association (BPrO) is concerned about the 2026 minimum wage increase's potential negative impacts.
- Concerns include risks to formal employment, inflation, and the sustainability of labor-intensive sectors.
- BPrO emphasizes the need for policies that increase productivity and technological innovation alongside wage adjustments.
- The association advocates for broad social dialogue to assess the economic and social impacts of wage decisions.