When will Bancolombia services be restored after several days of multiple failures? This is what its president said

TL;DR

Bancolombia experienced a major system outage due to a failed software update during a data center migration.
In contingency mode, customers can perform internal transfers, ATM withdrawals, and card payments, but external transfers and full payment ecosystem functions are restricted.
The bank is working on two plans to restore full services, prioritizing payroll payments.
The technical issue involved a software error in the central operating system during an update, not physical hardware damage.
Nequi, a separate entity within the same business group, is operating normally, though fund flow between Nequi and Bancolombia is affected.
Bancolombia will proactively identify and correct transaction inconsistencies and compensate affected customers.

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