Superfinanciera revealed the banks with the most complaints in 2025: official report
The Superintendencia Financiera de Colombia presented the balance of complaints in the banking system as of 2025, and the results ignited debate over several failures.
TL;DR
- The Superintendencia Financiera de Colombia received 2.76 million banking complaints in 2025.
- Bancolombia accounted for 66.22% of all complaints, with 1.82 million cases.
- Davivienda was second with 12.51% of complaints (345,398 cases).
- Bancolombia's high complaint volume is partly attributed to its large customer base (over 30 million users) and recent technological failures.
- Users experienced difficulties with digital channels and app functions during a server update weekend in February.
- The main reason for complaints was unrecognized transactions (39.8%), followed by misapplied transactions (11%) and difficulties with transactions or consultations (7.8%).
- Savings accounts were the most affected product type (40.22%), followed by low-value deposits (29.3%) and credit cards (17.2%).
- The Superintendencia Financiera advises users to use official channels for formal complaints.