Survey reveals which EPS are best and worst rated by users: how the largest ones fared

TL;DR

A Ministry of Health survey shows varied user satisfaction with Colombian health providers (EPS).
78% of users would recommend their EPS, but this varies greatly by entity.
Salud Mia (98%), Sura (93%), and Mutual Ser (93%) are among the highest-rated.
AIC EPSI (55%), Comfachocó (57%), and Capresoca (62%) received the lowest recommendation rates.
Major user complaints relate to access barriers, authorizations, and timely delivery of services.
A significant portion of users (68.8%) are unaware of their rights and duties.
Judicialization, particularly through 'tutelas', is high, mainly targeting EPS for services already covered.
Despite issues, there are reported improvements in appointment times, indicating a mixed but improving experience.

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