Bancolombia reported that failures persist in its operating channels after technological maintenance
The company reported that there are already partial advances. Photo: Bancolombia
TL;DR
- Bancolombia experienced technical failures in its operating channels after scheduled maintenance on February 22nd.
- The issues originated from IBM components supporting the bank's infrastructure.
- Full service restoration is still pending, though partial progress has been made.
- Alternative channels like the Mi Bancolombia app allow transfers and balance inquiries.
- Physical branches remain operational for specific services like withdrawals and check payments.
- Debit/credit card payments and ATM/correspondent banking withdrawals are still enabled.
- The bank assures that client information and funds have remained protected, and the failure was not due to a security breach.
- Bancolombia is committed to transparency and resolving the situation.