What led the Superintendency of Industry and Commerce to sanction D1 stores?

TL;DR

D1 S.A.S. has been formally charged by the SIC for systematic consumer rights violations on its digital platform.
The charges stem from approximately 13,000 consumer complaints and complaints.
Issues identified include problems with electronic payment systems, such as failed transactions and double charges.
Approximately 700 complaints relate to product quality, with reports of receiving items in poor condition or expired.
At least 1,200 cases of delivery non-compliance were documented, including incomplete orders, late deliveries, and non-delivered items.
The SIC is also investigating potential misleading advertising regarding prices, discounts, and omission of essential promotional information.
The formulation of charges is not a final sanction; D1 S.A.S. has the right to defense.
The case is seen as a benchmark for e-commerce regulation in Colombia, aiming for transparent and secure consumer relations.

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