Bancolombia questions competitors over social media criticism: “It’s not fair, they’re capitalizing on our difficult time”
The president of Bancolombia, Juan Carlos Mora, spoke out after criticism from some competitors, including Nu Colombia, regarding the failures in the entity's service channels.
TL;DR
- Bancolombia's president, Juan Carlos Mora, criticized competitors for publicly highlighting the bank's service failures.
- Mora described the competitors' actions as "unfair competition" and an attempt to "capitalize on our difficult time."
- The outages at Bancolombia reportedly affected the Bre-B immediate payment system, drawing criticism from Nu Colombia.
- Nu Colombia's country manager, Marcela Torres, called the prolonged outages "unacceptable" and damaging to overall system trust.
- Bancolombia apologized for the disruptions and committed to resolving the issues and offering compensation.
- The incident highlights tensions between competitors in the increasingly digital banking market, with user trust being a key factor.