economy
May 4, 2026
Anato warns about airline bankruptcies and asks to protect passengers and agencies
The Colombian Association of Travel Agencies and Tourism (Anato) expressed its concern about the effects that insolvency, bankruptcy, or abrupt cessation of airline operations have on consumers and the tourism chain.
TL;DR
- Anato expresses concern over the effects of airline insolvencies on consumers and the tourism chain.
- Recent airline failures have left thousands of passengers vulnerable, having paid for services not rendered.
- Travel agencies, as intermediaries, face operational and reputational burdens, becoming the first point of contact for affected users.
- Anato requests authorities to implement preventive and regulatory measures to protect passenger resources, especially during airline financial deterioration.
- Clear rules are needed regarding money refunds, with agencies only able to process them if funds are under their administration or returned by the airline.
- Airlines must strengthen information duties, communicating risks of operation suspension or cancellations in a timely manner.
- Anato proposes a technical table with authorities, airlines, and agencies to evaluate consumer protection mechanisms, service continuity, and financial guarantees.
- The guild warns that without regulatory adjustments and institutional coordination, these episodes could jeopardize the sustainability of tourism companies in Colombia.