tech
April 13, 2026
Users denounce irregularities and scams in home deliveries in Bogotá
Ordering a delivery today seems like a daily action: open the app, pay, and wait. But behind this apparent simplicity hides an illegal market that operates in silence: sale of fake accounts, stolen documents, and networks that even lead to violence.
TL;DR
- A parallel illegal market operates within Bogotá's delivery services, including the sale of fake accounts and stolen documents.
- Many delivery drivers are not the individuals registered on the platform, often using accounts created with illegally obtained credentials.
- Fake accounts are sold for prices ranging from 70,000 to 100,000 pesos, with specific locations in Bogotá trading these accounts.
- Some delivery driver groups resort to violence to collect debts or settle disputes, with groups of up to 40 people reportedly engaging in aggressive collection.
- Users report issues such as orders being charged but not delivered, discrepancies between registered drivers and those who arrive, and a lack of response to complaints.
- Rappi states it has verification and monitoring controls and blocks accounts used improperly, but the system faces challenges in ensuring safety and transparency.