Bancolombia Shuts Down Services Again: Admits It "Failed" Its Customers
After several days of intermittent issues with its digital channels, the institution announced a new scheduled service suspension on Wednesday, February 25, starting at 9:00 p.m., as part of the process to stabilize its technological platform.
TL;DR
- Bancolombia announced a new suspension of digital and physical services from 9:00 p.m. on February 25 due to ongoing technological platform stabilization.
- The issues stem from a modernization maintenance process that did not go as planned, leading to errors from a technology provider.
- The bank admitted "failed an essential promise" to customers regarding money availability, but assured that no cyberattack occurred and client data is secure.
- During the suspension, customers can transfer money to registered and unregistered accounts within Bancolombia, use ATMs and banking correspondents, and make payments with debit cards (contactless up to $300,000 pesos, chip for larger amounts).
- The temporary shutdown is necessary for the provider to complete technical adjustments, and the Financial Superintendence is aware of the situation.