Bancolombia's digital blackout continues this Thursday: service stabilization process not yet finished
Operational failures have been registered since February 22 on digital channels. Photo: Portafolio Archive
TL;DR
- Bancolombia's digital channels are still experiencing outages as of Thursday.
- The stabilization process began Wednesday evening and has not yet finished.
- The bank is providing updates every two hours.
- The president, Juan Carlos Mora, apologized for the failures, acknowledging a broken promise of availability.
- The issue originated from an error during a technological evolution procedure, specifically an update to a critical machine by the technology provider.
- The bank attempted to reverse the process but faced complex technical challenges.
- It was confirmed that there was no cyberattack, and customer data and funds are safe.
- Some services remain accessible: transfers to registered and unregistered Bancolombia accounts, ATM and correspondent withdrawals, and payments with debit and credit cards.