Failures at Bancolombia: Entity assures customer money is safe and promises compensation if necessary

TL;DR

System failures at Bancolombia were caused by a planned technological maintenance and an external provider's technical fault.
Customer money and information are secure, and the incident is not a cybersecurity issue.
Services for individuals and businesses were affected, causing "real difficulties" for urgent operations.
Essential functions like card usage, ATM withdrawals, and internal transfers were prioritized.
Bancolombia acknowledges a breach in its service promise and will compensate clients if necessary.
Technical teams are working to restore all services and complete the system update.
Physical and digital channels were temporarily suspended for adjustments.
Restoring services is the bank's top priority.

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