tech
April 26, 2026
Why Do People Prefer to Avoid Calls?: 88% Opt for Messages
Phone calls are losing ground to text messages, as some people prefer the immediacy of a message that avoids too much contact with others.
TL;DR
- 88.2% of adults prefer to be contacted via WhatsApp, while only 5.9% choose phone calls.
- Nearly 6 out of 10 people feel uncomfortable or prefer not to answer unexpected calls.
- Phone calls are increasingly reserved for high-trust relationships, such as parents or partners.
- More than half of people (52.9%) consider it necessary to message before calling.
- Text messages offer flexibility, allowing individuals to respond at their chosen time without interruption.
- Voice notes also generate mixed reactions, with acceptance depending on the sender.
- Recommendations include prioritizing messages, asking permission before calling, and using calls only for urgent matters.