SIC sanctions Rappi with over $4 billion for violating consumer rights and repeated failures
Superindustria found violations in Rappi's service, charges, and advertising. Photo: Rappi
TL;DR
- Rappi was fined over $4 billion by the SIC for violating consumer rights and failing to comply with previous instructions.
- The company provided poor service, including delivering faulty or incorrect products and offering inadequate customer support.
- Rappi engaged in unauthorized charges for memberships, misleading advertising, and included abusive clauses in its terms and conditions.
- This is not Rappi's first offense; the platform has been sanctioned three times in the last five years for consumer protection violations.
- The SIC emphasized its commitment to protecting consumer rights in e-commerce and will continue to monitor compliance.