tech
April 12, 2026
BTS in Colombia: Ticketmaster responds to resale controversy and sold-out tickets
Following the chaos generated during the pre-sale for the BTS World Tour 2026–2027 concerts in Bogota, Ticketmaster Colombia issued an official statement to explain the sales process and warn fans about the risks of purchasing tickets on unauthorized platforms.
TL;DR
- Ticketmaster Colombia faced criticism after the BTS concert pre-sale in Bogota experienced platform failures and immediate ticket resale.
- 90% of tickets were for Army Membership pre-sale, selling out in three hours; only 10% were for general sale.
- Resellers listed tickets for up to 19 million pesos on unauthorized platforms.
- Ticketmaster warned about 'speculative listings' where resellers offer tickets they do not yet possess.
- New measures include nominative tickets, transfer restrictions up to 30 days before the event, and a limit of four tickets per user.
- Approximately 300,000 fans participated in the virtual queue for around 41,000 tickets per night.
- The demand for the concert was described as 'extraordinary' and exceeded initial projections.