economy
May 6, 2026
Acuacar detected over 300 properties with irregular water service
Aguas de Cartagena reported that during the first quarter of the year it managed to recover 85,000 cubic meters of drinking water, as a result of a series of actions focused on loss control and fraud detection within the city's aqueduct system.
TL;DR
- Aguas de Cartagena recovered 85,000 cubic meters of potable water in Q1.
- Approximately 15,000 operational actions were performed for loss control and fraud detection.
- 8,000 water meters were removed for laboratory analysis.
- 70 cases of fraud were identified, including 41 bypasses and 29 double connections.
- 67 interventions were made in new urban projects to detect clandestine connections.
- 2,248 services were regularized through adjustments and relocation of connections.
- Debts of nearly 5,000 users with over 10 months of non-payment were normalized.
- 333 properties were found to be supplied with water irregularly, leading to formalization and adjusted billing.
- The company highlighted the negative impacts of illegal connections on service continuity, pressure, infrastructure, public health, and the environment.
- Citizens are encouraged to report anomalies through official channels like the Acuacar app, phone lines, WhatsApp, website, and email.